CASE MANAGEMENT SERVICES

The premium service seeks to inform the business on the methods available to collect information and independently monitor business practices to assess if the issue being raised is systematic or systemic.

Report and Clarify
Take an initial enquiry, clarify the core elements and relevant corporate material, to ensure the issue meets the relevant requirements.

Frame and Investigate
Establish the process to independently verify the issue.  Devise an internal audit program or external audit program to place the issue within the business’s context.

Review and Advice
Assess the result of the audit to determine compliance with audit plan and effectiveness in detection of the issue.  Close out the whistleblower concern.

For third parties we divide our process into three aspects. Given the structured process the parties will continue to be informed of the progress of the issue to resolution.  Where the whistleblower’s issue has been resolved, we will close our file. Our service facilitates confidential, anonymous communications to the organisation.

Report and Clarify
Assist the whistleblower to place the issue in context, assess its value and the relevant legal instruments involved in the transactions.  Where the Whistleblower’s Organisation has no policy we provide guidance on a fee for service basis.

Frame and Investigate
Confirm the best approach to frame the issue investigate the issue.  This may include review of legal documents, financial records and transaction analysis.  The investigation can take many forms, such as joint reviews, third party audits and risk reviews.

Review and Advice
Given these are structured joint solutions, we provide ongoing monitoring to ensure that the project remains on track.

For whistleblowers, we divide our process into three aspects.  Our approach facilitates resolving business non-conformances while providing anonymity.  Our system offers integrity and confidentiality.  Before we provide services to you we recommend reviewing your organisation´s whistleblowing policy and procedure to see how it applies in your workplace.

Clarify
Assist the whistleblower to place the issue in context and assess its value.  Where the whistleblower’s employer has no policy we provide guidance on a confidential fee for service basis.

Frame
Confirm the best approach to investigate the issue, using the available tools in use between the parties.

Advice
Support  the Whistleblower in the progress of their concerns outcome.

The whistleblower assist program follows statutory and business policy for whistleblower protection and for progressing issues to resolution consistent with protocols.