CASE ADMINISTRATION

Implementation Schedule for a program consists of the following stages:

Week 1 – Mobilisation
Relevant information supplied by the Business with agreed prompts for this instance
Instance and unique support numbers established for the Business
Draft Communication Strategy
[Optional] supply of web content for uploading to WBS  page(s)

Week 2 – Testing
Instance available to Business for testing
Content and scripting available to Business for acceptance
Agreement on Report Protocols and Templates
Acceptance by Business

Week 3 – Go Live
Operating to agreed operating hours
Business communicates the service to the relevant people
Extra resources on triage (IT Help) desk
Immediate reporting of technical issues to the Business

MONTH ONE 

REVIEW

  • System Performance
  • Reporting Performance
  • Enhancement Opportunities – Business program and Reporting Program

REPORTS

  • Individual investigation
  • Enquiries and case management statistics

QUARTERLY AND ANNUAL REVIEWS

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