Implementation Schedule for a program consists of the following stages:

Week 1 – Mobilisation
Relevant information supplied by the Business with agreed prompts for this instance
Instance and unique support numbers established for the Business
Draft Communication Strategy
[Optional] supply of web content for uploading to WBS  page(s)

Week 2 – Testing
Instance available to Business for testing
Content and scripting available to Business for acceptance
Agreement on Report Protocols and Templates
Acceptance by Business

Week 3 – Go Live
Operating to agreed operating hours
Business communicates the service to the relevant people
Extra resources on triage (IT Help) desk
Immediate reporting of technical issues to the Business



  • System Performance
  • Reporting Performance
  • Enhancement Opportunities – Business program and Reporting Program


  • Individual investigation
  • Enquiries and case management statistics
  • Quarterly and annual reviews

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