Welcome to NQPHN's Whistleblowing Service

This portal is for NQPHN employees and external parties to report any incidents of non-conformant or unethical activity of company directors, managers and employees under Australian law and legislation, internal company policies, procedures, and operating standards.

View NQPHN's Policy Make a Report

About this whistleblowing reporting service

The purpose of this service is to ensure attention is given to any perceived wrong doing, undesirable conduct or unethical activity within the company. It ensures received reports are properly and lawfully dealt with and support and protect the confidentiality of all involved parties.

 

Our Whistleblower Policy outlines our approach and commitment to having a sound and ethical corporate governance that promotes a healthy company culture for all. We encourage you to read the Whistleblower Policy and understand how your concerns would be managed should you wish to lodge a report.

 

Protecting the identity of whistleblowers – anonymity and confidentiality

Anyone lodging a report through this portal can feel confident that WBS, the external whistleblower service provider, has taken extensive measures to protect your anonymity. You can choose to make an anonymous report or provide your personal information.  While you are entitled to disclose your identity, this will only occur with your express consent. By choosing the process of anonymity, you will be given specific login details for your report.  You will need to retain this information to provide additional information or to obtain updates.

Frequently Asked Questions

Will someone contact me?

Yes if you request contact. 

To protect your anonymity:

  • WBS does not keep any information about you (name, phone number or email details are not collected), so no one will contact you directly.
  • NQPHN will not be provided with information about you (name, phone number or email details are not collected), unless you authorise us to do so.

You will be driving this process.  All interaction will occur through the online service.  While this may take a little longer to obtain the information, this has been chosen to provide higher confidence that making a disclosure is anonymous.

You will need to log back in to check updates and progress, or upload information and/or evidence.

How do I make an Online Report Disclosure?

How do I make a report in Australia?

To make an “Online” report please click on the ‘Make a Report’ button below. You will be redirected to the new page where you need to enter ‘NQPHN2021’ in the ‘Unique Key’ field. Click on ‘next’ and follow the prompt. You will then be asked for will then ask you for your “Client Reference Number” that will be issued via NQPHN.

What happens when I lodge a report?

When you lodge a report, you will be provided with your own unique number which will be up to 20 characters long. Please keep a record of the unique number. It will be important if you wish to resume a report, upload more information for your disclosure or monitor progress of your disclosure.

How anonymous is my report?

You will be asked to report the wrongdoing on an electronic form which is entirely between you and WBS. Your identity, information and privacy will be protected by secure 256-bit encryption and you will be able to upload documentation and/or other evidence that you may have to support your information.

Please bear in mind that the information you disclose may mean that:

  • You can be identified – please ensure that the information is focused on what happened and not necessarily how it was observed
  • You might disclose your identity (through position/title/role or the connection with the people with whom you have a concern)
How do I make a Phone Report Disclosure?

How do I make a Phone Report?

To make an “Phone “ report please call the following numbers:

Australia – 1300 687927.

You will be asked to supply the same information to validate your report. When asked for the “Unique Key” please state ‘NQPHN2021’ to the support person. The support person will then ask you for your “Client Reference Number” that will be issued via NQPHN.

What happens when I lodge a report?

When you lodge a report, you will be provided with your own unique number which will be up to 20 characters long. Please keep a record of the unique number. It will be important if you wish to resume a report, upload more information for your disclosure or monitor progress of your disclosure.

How anonymous is my report?

You will be asked to report the wrongdoing verbally which is entirely between you and WBS. Your identity, information and privacy will be protected.

Please bear in mind that the information you disclose may mean that:

  • You can be identified – please ensure that the information is focused on what happened and not necessarily how it was observed
  • You might disclose your identity (through position/title/role or the connection with the people with whom you have a concern)
What are my obligations?

Anyone making a disclosure must:

  • act in ‘good faith’
  • have reasonable grounds for believing the information disclosed indicates a wrongdoing

If your disclosure is not made in good faith or is found to be vexacious, malicious, deliberately misleading or frivolous, you may be prosecuted under the Whistle Blowing Protection Authority and Acts and you may be subject to disciplinary action including dismissal. 

No action will be taken where the report was made in good faith, but no wrongdoing was identified.

Need more information?

  • Read Whistleblower policy and related policies  
  • Visit WBS FAQ page  
What happens after the disclosure is lodged?

Once you make a disclosure to WBS, we will analyse the information provided to assess if additional information is required.  Once all relevant information has been obtained NQPHN will receive the assessment, including  potential course(s) of action within one business day.

Only an authorised NQPHNemployees can investigate the assessment provided by WBS. All disclosures will be the subject of a thorough investigation with the objective of locating all relevant evidence to understand the nature of the issue. 

Based on the investigation NQPHN will determine if there is enough information to take the matter further or to close the matter.

Progress will be posted to the whistleblower portal.

You can also provide update through the whistleblower portal.

Language Selection

At the top of the screen is a Language Support option. Please select the relevant language you require.

How is confidentiality maintained?

To protect your identity/anonymity and to retain the confidentiality of the disclosure you can:

  • remain completely anonymous; or
  • disclose your identity only to WBS and they will not disclose your identity to NQPHN until they have your permission or until required by law; or
  • disclose your identity to both WBS and to NQPHN on your request.

WBS ensures confidentiality through a combined set of strategies. These strategies can only be compromised by your actions, including:

  • talking to people about your proposed or actual disclosure
  • allowing people to access your disclosure using your unique access code
  • gathering information from your network (using work items, PC, Laptop, Phone) that specifically or generally relates to your disclosure
  • making inquiries from your network (using work items, PC, Laptop, Phone) that specifically or generally relates to your disclosure
  • requiring WBS to communicate with you on a specific disclosure using phone calls, email and fax, whether work assets or your personal assets

Got Questions

The information contained on this Web site is provided for informational and/or educational purposes only, and should not be construed as legal advice on any matter. The transmission and receipt of information contained on this Web site, in whole or in part, or communication with the Global Whistleblowers Laws and Legislation via the Internet or e-mail through this Web site does not obligate either the WBS to provide any legal advice or representation.

While we will treat, any information provided as privileged and confidential, you should understand that when you provide information about a potential case, we do not become your attorneys.  The content and interpretation of the law addressed herein is subject to revision. We disclaim all liability in respect to actions taken or not taken based on any or all the contents of this site.